There is a lot to be said about “putting employees first.” The saying, “the buck stops here,” is very true when it comes to running a successful business. A good manager realizes that their greatest assets – and their employees’ greatest assets – are their time and money. As a manager or business owner, you want to be fiscally responsible while still maintaining quality customer service. In order to do this, you need to develop policies which will allow you to provide excellent service while not putting your own assets at risk puts employees first.
In order to truly put your customers first, you must follow through on your commitments to them. This may seem like common sense, but most people make the mistake of waiting for their actions to speak instead of their words. When you say something to your customers, be sure to actually do it. If you are procrastinating, there may be a better solution than waiting for your customers to complete what they have asked you to do. If they don’t feel like you are listening, this may be your first clue that you haven’t fully committed to their needs.
Employee communication is the key to creating positive relationships with customers. Being open and honest with your employees keeps them engaged and informed about the direction of your business. If you are unsure about how to approach communications with your employees, get support from the people who are most knowledgeable about it. This includes the CEO, CFO, and other senior leaders in your company.
One thing that many CEOs and CFOs tend to overlook is time management. If you don’t spend enough time managing your business, you aren’t going to accomplish much. This can apply even to the smallest of operations. Even if your staff consists of a hundred humans, you should still spend a few hours each week planning how to best use each person’s skills and talents to improve the overall efficiency of your business.
Another way that you can make sure that you put employees first and foremost is to ensure that they are well compensated. Some people assume that their employees work for a minimum wage or just above, but you should aim to find an income level that will allow them to supplement their income with additional skills or promotions. If you are unable to afford a higher wage, find an alternative that will benefit the individual employee the most. Don’t neglect any part of your workforce because of the availability of minimum wages.
If you want to make sure that you put employees first, make sure that they have the respect and authority they deserve. Give them a good start by providing them with a great compensation plan that is competitive within the industry. Don’t expect them to earn their promotion on their own. If you feel that your employees have the potential to be more than just a receptionist or book keeper, see what you can do to help them reach their full earning potential. Once you show your appreciation with an employee’s good performance, it won’t take long for them to feel more confident in their position and start working harder so they can see more success.